Talks
5 Steps to Master SMS at Scale
Signal London: September 2016On the surface, SMS messaging seems simple and easy. At scale though, it can get very complicated. In this talk, Ben Stein and I provide our customers with tips and information on how to deal with the complexities of sending SMS messages at a large scale.
Building Serverless Bots on AWS
AWS reInvent Workshop: November 2016I partnered with Shankar Ramachandran of AWS to give a demo on building a chatbot using Twilio's Messaging API and Amazon Lex.
Newest Messaging Features
Signal: May 2016At Twilio, we were constantly shipping and improving our products for our customers. This was a talk Justin Pirie and I gave at our annual conference updating our customers on all the new products and features we were busy shipping in the past year.
Translating Customer Interactions to Documentation
WriteTheDocs Conference: April 2013Documentation has several benefits: centralizes knowledge, helps companies scale, and provides customers with upfront information. This was a talk that Nisha George and I gave at the 2013 Write the Docs conference about why it's important to have the Support team write documentation and how great documentation can be produced. A video of this talk can also be found here